Job Description
Are you ready to kickstart your career with a Summer Night Shift Internship in the heart of Atlanta? Apex Tech Solutions is looking for motivated, detail-oriented individuals to join our dynamic support team for the upcoming Summer/Fall session.
We pride ourselves on a 24/7 operational model, which means our night shift teams are crucial to maintaining our high standards of service. This is a fantastic opportunity to gain hands-on technical and customer support experience while enjoying the flexibility of evening hours.
As an intern, you will work closely with senior mentors to resolve complex technical issues, monitor system performance, and ensure our clients receive top-tier service around the clock. This role offers a clear path to a full-time offer for exceptional performers.
Responsibilities
- Monitor Systems: Perform routine checks on server infrastructure and network systems to ensure optimal performance during night operations.
- Customer Support: Assist internal and external clients via chat and phone during evening hours to resolve technical queries and service requests.
- Data Management: Accurately log and update ticketing systems with issue details and resolutions to maintain a high ticket resolution rate.
- Reporting: Generate daily performance reports highlighting key metrics and any potential operational risks.
- Collaboration: Communicate effectively with day-shift teams to hand over critical information and ensure continuity of care.
- Learning: Participate in nightly training sessions and shadow senior technicians to enhance technical knowledge.
Qualifications
- Education: Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field (rising Junior or Senior preferred).
- Availability: Must be available to work Night Shift hours (e.g., 10:00 PM – 6:00 AM or 11:00 PM – 7:00 AM) for the duration of the Summer/Fall program.
- Technical Skills: Basic understanding of computer hardware, software, and operating systems (Windows/Linux).
- Communication: Excellent written and verbal communication skills with a customer-centric approach.
- Reliability: Strong time management skills and the ability to work independently with minimal supervision.
- Location: Must reside in the Atlanta, GA area or be willing to commute to our Midtown office.