Job Description
Are you a driven college student ready to launch your career in the tech industry? Nexus Digital Solutions is seeking a highly motivated **Technical Support Intern** to join our dynamic team in Atlanta, Georgia.
We are proud to offer a competitive **weekly pay structure**, allowing you to manage your finances while you study. This is a fantastic opportunity to gain real-world experience, earn valuable **college credit**, and work in a collaborative environment that values innovation and mentorship.
**Why Join Us?**
• Weekly Pay: Get paid on time, every week.
• College Credit: Perfect for students looking to fulfill degree requirements.
• Mentorship: Learn directly from industry experts.
• Growth: Clear pathways for full-time employment after graduation.
We are proud to offer a competitive **weekly pay structure**, allowing you to manage your finances while you study. This is a fantastic opportunity to gain real-world experience, earn valuable **college credit**, and work in a collaborative environment that values innovation and mentorship.
**Why Join Us?**
• Weekly Pay: Get paid on time, every week.
• College Credit: Perfect for students looking to fulfill degree requirements.
• Mentorship: Learn directly from industry experts.
• Growth: Clear pathways for full-time employment after graduation.
Responsibilities
- Ticket Management: Assist the technical support team with logging, prioritizing, and resolving incoming customer support tickets efficiently.
- Customer Communication: Provide professional and empathetic support via phone and email to resolve technical issues.
- Documentation: Accurately document customer interactions, solutions provided, and system changes in the CRM database.
- Research & Analysis: Conduct research on emerging software trends and competitor products to assist the sales team.
- Team Collaboration: Work closely with the sales and engineering departments to ensure seamless project handoffs.
- Training: Participate in weekly training sessions to improve technical knowledge and soft skills.
Qualifications
- Education: Currently enrolled in an Associate’s or Bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts to non-technical users.
- Technical Skills: Basic knowledge of operating systems (Windows/Mac), networking concepts, and software troubleshooting.
- Availability: Ability to commit to a part-time schedule (20-30 hours/week) consistent with a student's class schedule.
- Reliability: Must be reliable and punctual to meet the weekly pay payroll deadlines.