Job Description
Join InnovateTech Solutions as a Weekend Tech Support Intern and kickstart your career in the heart of Seattle's thriving tech scene! This paid internship offers hands-on experience in troubleshooting, customer service, and IT operations while accommodating your academic schedule. Work weekends only in a collaborative environment where your skills make an immediate impact. Gain exposure to cutting-edge systems while building professional relationships with industry leaders.
Responsibilities
- Provide remote and in-person technical support to clients across Seattle
- Diagnose and resolve hardware/software issues for enterprise systems
- Document technical cases using CRM and ticketing systems
- Collaborate with senior engineers on weekend system deployments
- Conduct user training sessions for new software implementations
- Assist with cybersecurity monitoring and incident response
- Participate in cross-functional weekend project sprints
Qualifications
- Currently pursuing a Bachelor's degree in Computer Science, IT, or related field
- Strong troubleshooting skills with Windows/macOS/Linux environments
- Experience with network fundamentals (TCP/IP, DNS, DHCP)
- Excellent communication skills with customer-first mindset
- Ability to work independently and as part of a team on weekends
- Basic knowledge of cloud platforms (AWS/Azure) preferred
- Valid driver's license for occasional local equipment transport