Job Description
Join TechSolutions Inc. for an exciting Summer/Fall IT Support Internship with weekend shift flexibility in Kansas City, MO! Gain hands-on experience in enterprise IT systems while supporting our dynamic tech team. This paid internship offers real-world exposure to network administration, cybersecurity protocols, and user support in a collaborative environment. Perfect for students pursuing IT degrees seeking practical experience with weekend availability. Start dates available June-September with competitive compensation and mentorship opportunities.
Responsibilities
- Provide Tier 1 technical support to employees via phone, chat, and ticketing systems
- Assist with hardware/software installations, updates, and troubleshooting
- Document IT procedures and maintain knowledge base articles
- Monitor network security systems and escalate critical incidents
- Collaborate with senior engineers on infrastructure projects
- Conduct routine system backups and performance checks
- Participate in weekend on-call rotation for emergency support
Qualifications
- Currently pursuing Bachelor's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS, networking, and cloud platforms
- Weekend availability (Saturday/Sunday shifts required)
- Strong problem-solving and communication skills
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- CompTIA A+ or similar certification preferred
- Ability to lift 30lbs for hardware maintenance tasks