Job Description
Join TechSolutions Inc. as a Weekend IT Support Intern and kickstart your career in technology! This flexible weekend position is perfect for students seeking hands-on experience in a dynamic environment. You'll work alongside industry professionals to deliver exceptional technical support while developing critical skills in network administration and cybersecurity. Our collaborative culture emphasizes mentorship and growth, ensuring you gain real-world experience that complements your academic studies. Located in Milwaukee's thriving tech corridor, this internship offers a unique opportunity to build your professional network while making a tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide Tier 1 technical support to clients via phone, email, and remote assistance during weekend shifts
- Install, configure, and troubleshoot hardware/software systems including Windows OS and cloud applications
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with the IT team to implement security protocols and system updates
- Assist with network monitoring and basic infrastructure maintenance
- Participate in weekend system upgrades and scheduled maintenance windows
- Train end-users on new technologies and best practices
Qualifications
- Currently pursuing a degree in Information Technology, Computer Science, or related field
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Windows OS and common productivity software
- Strong problem-solving abilities and customer service orientation
- Ability to work independently during weekend shifts (Sat-Sun)
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification preferred (students welcome)
- Valid driver's license for occasional on-site support