Job Description
Join InnovateOak Solutions as a Weekend Tech Support Intern and launch your career in technology! We're seeking motivated students to provide exceptional technical assistance to our diverse client base during weekend shifts. This hands-on role offers real-world experience in IT support, networking, and customer service within Oakland's vibrant tech ecosystem. Perfect for students seeking flexible hours while building professional skills.
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Assist clients with network connectivity, troubleshooting, and system optimization
- Document support tickets and maintain accurate technical documentation
- Collaborate with cross-functional teams to resolve complex technical challenges
- Contribute to weekend system maintenance and update deployments
- Train clients on new technologies and best practices
- Participate in knowledge-sharing sessions with senior engineers
Qualifications
- Currently enrolled in a college/university program (any major)
- Strong problem-solving skills and attention to detail
- Basic knowledge of Windows/macOS operating systems
- Excellent communication and customer service abilities
- Ability to work independently during weekend shifts (Sat/Sun)
- Relevant coursework or personal projects in IT a plus
- Valid driver's license preferred for on-site support
- Must be available for weekend shifts (8:00 AM - 4:00 PM)