Job Description
Join our dynamic team at Innovate Solutions Group for an immediate hire internship opportunity in Sacramento! We're seeking passionate students to gain hands-on experience in IT support while making real-world impact. This paid internship offers flexible hours, mentorship from industry experts, and potential for full-time conversion. Perfect for tech-savvy students eager to jumpstart their careers in a collaborative environment.
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and in-person
- Diagnose and resolve hardware/software issues including OS troubleshooting
- Assist with network connectivity problems and security protocols
- Create and maintain technical documentation and knowledge base articles
- Collaborate with senior engineers on system upgrades and projects
- Conduct equipment inventory and asset management tasks
- Participate in weekly training sessions on emerging technologies
Qualifications
- Currently enrolled in Computer Science, IT, or related program (students welcome)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS) and security protocols
- Strong problem-solving and communication skills
- Ability to work independently and manage multiple priorities
- CompTIA A+ or similar certification preferred (not required)
- Valid driver's license for occasional equipment transport