Job Description
Are you a dedicated college student looking to gain real-world experience in a dynamic corporate environment? Apex Digital Solutions is currently seeking motivated Paid Interns for our Night Shift Customer Support team in New York City.
As a night shift intern, you will play a crucial role in ensuring our clients receive top-tier assistance during peak evening hours. This is a unique opportunity to work in a fast-paced environment, earn a competitive wage, and receive College Credit while building a robust resume for your future career.
Why Join Us?
- Competitive hourly pay commensurate with experience.
- Flexible schedule designed for students.
- Opportunity to convert to full-time employment.
- Access to mentorship and professional development workshops.
About The Role:
You will be the face of our brand to our evening clientele, handling inquiries with professionalism and empathy. We value curiosity and a proactive attitude, so if you are eager to learn, we want to hear from you.
Responsibilities
- Resolve incoming customer inquiries via phone, email, and chat during night hours.
- Assist clients with technical troubleshooting and account management issues.
- Maintain accurate records of customer interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Identify and escalate complex issues to senior management when necessary.
- Participate in weekly intern training sessions and performance reviews.
Qualifications
- Currently enrolled in an accredited college or university program.
- Must be available to work night shifts (e.g., 5:00 PM – 2:00 AM).
- Strong communication skills with a focus on active listening.
- Basic computer proficiency and typing skills.
- Ability to work independently with minimal supervision.
- Relevant major in Business, Communications, or Information Technology is a plus.