Job Description
Join Apex Digital Solutions, a leading technology and operations firm based in Las Vegas, and kickstart your career with our exclusive Summer/Fall Internship Program. We are looking for driven, night owl students to support our 24/7 operations team.
In this role, you will gain real-world experience in a high-volume, fast-paced environment. You will work directly with senior mentors to ensure service continuity during critical hours, developing skills in problem-solving, data analysis, and customer relations.
What we offer:
- Competitive hourly wage for students.
- Flexible schedule tailored to academic calendars.
- Comprehensive training on industry-standard software.
- Networking opportunities with leadership.
Responsibilities
- Monitor and analyze real-time operational data and system logs to identify trends and anomalies.
- Assist in resolving complex customer inquiries and technical issues via phone and secure chat during peak night hours.
- Collaborate with the day-shift team to ensure seamless handover of ongoing projects and critical tickets.
- Perform routine quality assurance checks on documentation and service delivery logs.
- Update internal databases and CRM systems with accurate, timely information.
- Participate in nightly team briefings and weekly skill-building workshops.
Qualifications
- Currently enrolled in an Associate's or Bachelor's degree program (Junior or Senior preferred).
- Must be available to work 2-3 nights per week (e.g., 5:00 PM – 2:00 AM).
- Strong proficiency in Microsoft Office Suite and Google Workspace.
- Excellent written and verbal communication skills with a focus on clarity.
- Ability to work independently and maintain high focus in a quiet environment.
- Basic understanding of customer service principles and data entry accuracy.