Job Description
Join GlobalTech Solutions' dynamic night team as a Customer Experience Intern! Perfect for students seeking flexible schedules, this role offers hands-on experience in client relations while supporting our 24/7 operations. Work alongside industry professionals in a modern downtown San Antonio facility with free parking and proximity to public transit. Gain invaluable skills in conflict resolution, CRM systems, and cross-functional collaboration—ideal for building your resume while maintaining your academic schedule.
Why You'll Love This Role:
- Flexible evening hours (11 PM - 7 AM) accommodating class schedules
- Comprehensive training in Zendesk and Salesforce
- Opportunity to convert to full-time post-graduation
- Collaborative culture with mentorship from senior leaders
Responsibilities
- Manage high-volume customer inquiries via chat, email, and phone during night shifts
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with day-team to resolve complex escalations
- Contribute to process improvement initiatives for overnight operations
- Maintain service excellence metrics (CSAT, FCR, AHT)
- Participate in cross-departmental projects on customer experience
- Complete weekly performance reports with actionable insights
Qualifications
- Currently enrolled in an accredited university (any major welcome)
- Availability to work 3-4 night shifts weekly (11 PM - 7 AM)
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Strong written and verbal communication skills
- Ability to multitask in fast-paced environments
- Basic understanding of customer service principles
- Must maintain 2.5+ GPA throughout internship
- Authorized to work in the United States