Job Description
Join our dynamic team at Urban Solutions Group for an immersive summer internship experience! We're seeking motivated students to join our Night Shift Customer Experience team in vibrant San Antonio. This role offers hands-on experience in client relations, operational support, and process optimization while accommodating your academic schedule. Perfect for students seeking flexible hours with competitive compensation and real-world exposure.
What You'll Gain:
- Industry mentorship from seasoned professionals
- Transferable skills in communication and problem-solving
- Flexible scheduling around your classes
- Performance-based potential for full-time conversion
Responsibilities
- Respond to client inquiries via phone, email, and digital channels during night shift hours
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to resolve escalated customer issues
- Support operational processes including inventory management and order fulfillment
- Analyze customer feedback to identify service improvement opportunities
- Participate in nightly team huddles and knowledge-sharing sessions
- Maintain accurate records of all customer interactions and resolutions
Qualifications
- Currently enrolled in accredited high school, college, or university program
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and customer service software
- Ability to work independently with minimal supervision
- Flexibility to work nights (10 PM - 6 AM) with weekend availability
- Basic understanding of customer service principles
- Positive attitude with solution-oriented mindset
- Valid Texas ID or driver's license (if applicable to role requirements)