Job Description
Join InnovateTech Solutions as a Night Shift Intern and launch your career in technology! This paid internship offers hands-on experience in our Detroit headquarters, working with cutting-edge systems while serving local businesses. Perfect for students seeking flexible schedules, this role provides mentorship from industry experts and opportunities to convert to full-time positions. Enjoy a collaborative environment with modern amenities and a commitment to professional growth.
Responsibilities
- Provide remote technical support to clients during overnight hours via phone, chat, and email
- Diagnose and resolve hardware/software issues including network connectivity and system configurations
- Document troubleshooting steps and maintain detailed case logs in CRM systems
- Collaborate with global support teams during critical incident escalations
- Conduct routine system maintenance and security checks during low-traffic periods
- Train on proprietary software and emerging technologies through company workshops
Qualifications
- Currently enrolled in an associate's or bachelor's degree program (Computer Science preferred)
- Basic understanding of operating systems (Windows, macOS) and networking concepts
- Strong problem-solving abilities with attention to detail
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision during overnight shifts
- CompTIA A+ certification or equivalent coursework (preferred)
- Availability to work 30-40 hours per week on flexible overnight schedule