Job Description
Join InnovateTech Solutions for a dynamic Night Shift Tech Support Internship in Phoenix, AZ! This summer/fall opportunity offers hands-on experience in enterprise IT environments while working flexible overnight hours. Perfect for students seeking real-world technical exposure with competitive compensation and mentorship from industry professionals. Gain valuable skills in network monitoring, incident resolution, and system administration while supporting critical 24/7 operations for Fortune 500 clients.
Responsibilities
- Provide remote technical support for enterprise systems during overnight shifts
- Monitor network infrastructure and resolve hardware/software issues
- Document incident reports and maintain detailed ticket logs
- Collaborate with cross-functional teams to resolve complex technical problems
- Assist with system upgrades and maintenance windows during off-peak hours
- Train on proprietary monitoring tools and security protocols
- Participate in continuous improvement initiatives for support workflows
Qualifications
- Currently pursuing Computer Science, IT, or related degree
- Basic knowledge of Windows/Linux operating systems
- Strong problem-solving and troubleshooting skills
- Ability to work independently overnight shifts (10 PM - 6 AM)
- Excellent written and verbal communication skills
- Experience with helpdesk software or ticketing systems preferred
- CompTIA A+ or similar certification is a plus
- Available for summer or fall start date