Job Description
Are you a college student looking to gain valuable technical experience while earning college credit? Apex Systems is seeking a motivated Night Shift Technical Support Intern to join our growing team in Memphis, TN. This is a unique opportunity to work in a high-paced environment, supporting clients across the United States, with a specific focus on our night operations.
As an intern, you will play a crucial role in ensuring our clients receive seamless service during critical hours. You will work directly with senior engineers and support specialists to troubleshoot technical issues, manage ticket queues, and contribute to process improvements.
Why Apply?
- Flexible Schedule: Perfect for students needing night shift availability.
- College Credit: Formal internship program designed to bridge the gap between academia and the professional world.
- Competitive Pay: Competitive hourly rate reflecting your skills and dedication.
- Modern Culture: Work with industry leaders in a supportive, inclusive environment.
Responsibilities
- Monitor and manage incoming technical support tickets during the night shift.
- Diagnose and troubleshoot hardware and software issues for a diverse client base.
- Document technical solutions and maintain accurate logs in the ticketing system.
- Collaborate with day-shift teams to ensure seamless handovers of critical issues.
- Participate in daily stand-ups and team training sessions to enhance technical skills.
- Assist in the deployment of software updates and system maintenance tasks.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program in IT, Computer Science, or a related field.
- Must be eligible for college credit internship requirements.
- Available to work night shifts (e.g., 10:00 PM - 6:00 AM or similar).
- Strong problem-solving skills and attention to detail.
- Excellent written and verbal communication skills.
- Basic knowledge of operating systems (Windows, Linux) and networking concepts.