Job Description
Are you a motivated student seeking a high-impact opportunity? Apex Data Solutions is currently accepting applications for our Paid Internship - Night Shift program in Columbus, OH. This is an ideal role for university students looking to gain professional experience in a fast-paced, 24/7 operations environment.
We are looking for enthusiastic individuals to join our night operations team, supporting critical infrastructure and ensuring seamless service delivery for our clients. This position offers a competitive hourly rate, flexible scheduling to accommodate your class load, and a pathway to a full-time career upon graduation.
Why Join Us?
- Paid Opportunity: Competitive hourly wage ($18 - $22/hr) with guaranteed hours.
- Skill Building: Hands-on experience in technical support and data operations.
- Flexible Schedule: Perfect for students needing evening and night availability.
- Career Growth: Potential to transition into full-time employment after graduation.
Responsibilities
- Assist in troubleshooting technical inquiries and operational issues for internal and external clients.
- Monitor and analyze system performance data during night operations to identify potential risks.
- Document customer interactions and technical resolutions in the CRM system accurately and efficiently.
- Collaborate with day-shift supervisors to ensure seamless handover of ongoing projects.
- Perform routine quality assurance checks on service tickets and reports.
- Stay updated on company protocols and technical documentation to provide accurate support.
- Participate in team meetings and training sessions to enhance professional knowledge.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program (Graduation date between May and December).
- Must be available to work night shifts, including weekends and holidays.
- Strong written and verbal communication skills with a focus on clarity and professionalism.
- Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook) and web browsers.
- Ability to work independently with minimal supervision in a quiet, focused environment.
- Problem-solving mindset and a proactive approach to customer service.
- Reliable transportation to and from the office.