Job Description
Are you a driven student looking to kickstart your career in Information Technology? Apex Digital Solutions is seeking a highly motivated Paid Night Shift Intern to join our 24/7 Support Center in Chicago.
Our night shift team plays a crucial role in maintaining system uptime and ensuring our clients receive seamless technical support around the clock. This is a unique opportunity to work in a fast-paced, high-tech environment with flexible hours and a competitive stipend.
Why Join Us?
- Competitive Pay: Earn $20-$25/hr while you study.
- Flexible Schedule: Perfect for students balancing classes.
- Career Growth: Potential for full-time conversion upon graduation.
Responsibilities
- Incident Management: Monitor help desk tickets and respond to user inquiries regarding software, hardware, and network issues during evening hours.
- Remote Troubleshooting: Diagnose and resolve technical problems for remote clients using remote access tools like TeamViewer and LogMeIn.
- System Maintenance: Perform routine backups, security patching, and system updates during low-traffic periods.
- Documentation: Maintain accurate logs of technical issues, resolutions, and user interactions in the Service Desk database.
- User Support: Assist non-technical staff with basic troubleshooting and software installations.
- Network Monitoring: Check server health and alert the team to any critical failures.
Qualifications
- Education: Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, Information Technology, or a related field.
- Technical Skills: Basic understanding of Windows/Linux operating systems, TCP/IP networking, and common office software.
- Communication: Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Availability: Must be available to work 40 hours per week, primarily during night shifts (e.g., 10:00 PM - 6:00 AM).
- Problem Solving: Strong analytical skills and a proactive approach to troubleshooting technical challenges.
- Soft Skills: Ability to work independently in a quiet environment and maintain high attention to detail.