Job Description
Welcome to Apex Digital Solutions, a leader in enterprise technology integration. We are currently seeking a highly motivated Paid Intern to join our technical support team for our night shift operations. This is an exceptional opportunity for students or recent graduates to gain hands-on experience in a dynamic, high-growth environment while enjoying the benefits of working during off-peak hours.
Why Join Us?
- Competitive Pay: Earn a competitive hourly wage while you learn.
- Night Shift Schedule: Enjoy a quieter work environment and flexible downtime during the day.
- Professional Growth: Mentorship from senior engineers and exposure to real-world IT infrastructure.
- Flexible Hours: Ideal for students balancing coursework with work experience.
Responsibilities
- Provide Tier 1 technical support and troubleshooting for internal hardware and software issues.
- Monitor system alerts and perform nightly security checks and data backups.
- Assist in the deployment and configuration of new workstations and peripherals.
- Maintain accurate documentation of technical issues and resolutions in the ticketing system.
- Collaborate with the day-shift team to ensure seamless handover of operational status.
- Perform routine maintenance on printers, networks, and peripheral devices.
Qualifications
- Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field.
- Basic understanding of computer hardware, operating systems (Windows/Linux), and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM).
- Ability to lift up to 25 lbs and perform physical setup tasks when necessary.