Job Description
Are you a motivated student looking to kickstart your career?
Apex Digital Solutions is currently seeking a dedicated Paid Night Shift Intern to join our support team in Indianapolis. This is an excellent opportunity for students to gain hands-on experience in the tech industry, working flexible hours that fit around your class schedule. You will be the face of our support team during our peak evening hours, helping clients resolve technical issues and ensuring their satisfaction.
Why Join Us?
- Paid Position: Competitive hourly wage ($15-$18/hr).
- Student-Friendly: Perfect for college students seeking part-time work.
- Night Shift Benefits: Enjoy a quiet work environment and reduced traffic.
- Career Growth: Potential for full-time employment upon graduation.
Don't miss this chance to build a resume that stands out in the competitive Indianapolis job market. Apply today!
Responsibilities
- Provide high-quality technical support and troubleshooting for clients via phone and email during the night shift.
- Assist in diagnosing and resolving hardware, software, and network connectivity issues.
- Maintain accurate and detailed records of all customer interactions in the CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Stay updated on company products and services to provide accurate information.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program (Students Welcome).
- Basic understanding of computer operating systems (Windows, macOS) and internet protocols.
- Strong verbal communication skills with the ability to explain complex concepts simply.
- Reliable and punctual with a willingness to work rotating night shifts (e.g., 6:00 PM - 2:00 AM).
- Proficient in using Microsoft Office Suite and ticketing systems.
- Ability to work independently with minimal supervision.