Job Description
We are seeking a motivated and detail-oriented Paid Weekend Intern to join our dynamic team in Philadelphia, PA. This is an excellent opportunity for students or recent graduates to gain hands-on experience in customer service and operations. You will work a weekend shift (Saturday and Sunday) while gaining valuable industry exposure.
Why Join Us?
• Competitive hourly pay
• Flexible weekend schedule
• Professional development opportunities
• Supportive work environment
Responsibilities
- Assist customers with inquiries regarding products and services via phone, email, and live chat.
- Resolve technical issues and escalate complex cases to the senior support team.
- Maintain accurate and up-to-date customer records in the CRM system.
- Prepare weekly reports on common customer issues and feedback trends.
- Collaborate with cross-functional teams to improve service delivery.
- Support the office with administrative tasks during peak weekend hours.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Business, Communications, or a related field.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Basic understanding of customer service principles.