Job Description
Join TechSolutions Inc.'s dynamic weekend internship program and launch your IT career! This paid opportunity offers hands-on experience in a fast-paced tech environment while accommodating your academic schedule. As an IT Support Specialist Intern, you'll work Saturdays and Sundays alongside industry experts, gaining practical skills that employers value most. Our Tucson-based team fosters innovation and professional growth through mentorship, real-world projects, and flexible scheduling designed for students. Competitive compensation, professional development resources, and potential for full-time conversion await exceptional candidates.
Responsibilities
- Provide tier-1 technical support for hardware/software issues across company systems
- Document and troubleshoot network connectivity problems using diagnostic tools
- Assist in deploying and configuring new workstations and mobile devices
- Collaborate with senior engineers on cybersecurity protocols and data backups
- Create user guides and knowledge base articles for internal documentation
- Participate in weekend system maintenance and upgrade projects
- Monitor helpdesk tickets and prioritize incident resolution
Qualifications
- Currently enrolled in Computer Science, IT, or related Bachelor's program
- Basic knowledge of Windows/macOS operating systems and network fundamentals
- Familiarity with helpdesk software (ServiceNow, Zendesk, or Jira)
- Strong problem-solving abilities and customer service orientation
- Ability to work independently during weekend shifts (8am-5pm)
- Valid driver's license and reliable transportation
- CompTIA A+ or similar certification preferred (not required)