Job Description
Join TechNova Solutions' dynamic IT team as a Weekend Support Intern! This Summer/Fall opportunity offers hands-on experience in enterprise infrastructure while maintaining weekend coverage for our global operations. You'll work alongside seasoned professionals in our modern Washington DC headquarters, gaining exposure to cloud systems, cybersecurity protocols, and user support methodologies. Perfect for students seeking practical tech experience in a fast-paced environment.
Responsibilities
- Provide Tier 1 technical support for internal systems during weekend shifts (Sat-Sun)
- Assist with hardware/software installations, updates, and troubleshooting
- Document IT incidents and resolutions using ServiceNow platform
- Monitor network security alerts and escalate critical issues
- Collaborate with weekday teams on cross-departmental projects
- Participate in disaster recovery simulations and documentation
- Conduct user training sessions for new IT tools
Qualifications
- Currently pursuing Bachelor's degree in Computer Science, IT, or related field
- Basic knowledge of Windows/macOS, Active Directory, and networking concepts
- Strong problem-solving skills and ability to work independently
- Experience with helpdesk software (ServiceNow preferred)
- Availability for weekend shifts (8:00 AM - 6:00 PM)
- Excellent written and verbal communication skills
- CompTIA A+ or similar certification (preferred but not required)