Job Description
Are you a motivated student ready to launch your career? Apex Operations Group is looking for a bright and energetic Summer Intern to join our Night Shift Support team in Philadelphia, PA.
We operate 24/7 to deliver top-tier service, and we are seeking candidates who thrive in a fast-paced, nocturnal environment. This is a unique opportunity to gain hands-on experience in a high-volume technical support setting while earning a competitive stipend.
Why Join Us?
- Competitive Pay: Earn $18-$22/hour with performance bonuses.
- Flexible Schedule: Perfect for students looking to work during summer break.
- Career Growth: Direct mentorship from senior leads and potential full-time offers.
- Unique Environment: Experience the thrill of supporting a global client base after hours.
Your Role
As a Summer Intern, you will be the first line of defense for our clients during the critical night shift hours. You will troubleshoot technical issues, ensure system uptime, and provide exceptional customer service.
Responsibilities
- Monitor and troubleshoot incoming technical support tickets during the evening and overnight hours.
- Assist end-users with software, hardware, and network connectivity issues using remote diagnostic tools.
- Document all incident reports and resolutions in our CRM system accurately and in a timely manner.
- Collaborate with the day shift team to ensure seamless continuity of service and knowledge transfer.
- Conduct quality assurance checks on support calls to maintain service standards.
- Participate in weekly team meetings and internal training sessions focused on technical skills.
- Identify recurring issues and suggest process improvements to the night shift manager.
Qualifications
- Currently enrolled in a Bachelor’s or Associate’s degree program in Computer Science, IT, Information Systems, or a related field.
- Strong basic knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent written and verbal communication skills with a focus on empathy and clarity.
- Ability to work rotating night shifts (e.g., 6:00 PM - 3:00 AM or 7:00 PM - 4:00 AM).
- Problem-solving mindset with a high level of attention to detail.
- Reliable transportation and strict adherence to punctuality.
- Passion for technology and a desire to learn in a fast-paced environment.