Job Description
Are you a motivated student looking to gain real-world experience in a fast-paced tech environment? ApexTech Solutions is seeking a Night Shift Customer Support Intern to join our growing team in New Orleans. This role is perfect for students seeking flexible evening hours while building a robust resume in technical support.
We support clients across the Gulf Coast, including Texas, ensuring our team is available whenever our customers need us. Join us for a unique opportunity to work the night shift, enjoy a quieter work environment, and develop critical problem-solving skills.
Why Apply?
- Flexible schedule designed for students.
- Competitive hourly pay.
- Remote-friendly options for Texas residents.
- Comprehensive training and mentorship.
Responsibilities
- Assist customers with technical inquiries via chat, email, and phone during evening shifts.
- Diagnose and troubleshoot basic software and hardware issues for our client base in New Orleans and Texas.
- Document customer interactions and resolutions in the CRM system accurately and efficiently.
- Escalate complex technical issues to the Senior Engineering team promptly.
- Maintain a high level of professionalism and empathy when communicating with night-shift clients.
- Collaborate with the day-shift team to ensure seamless handovers and continuity of support.
Qualifications
- Currently enrolled in an Associate’s or Bachelor’s degree program in IT, Computer Science, or a related field.
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Basic proficiency in Microsoft Office Suite and operating systems.
- Willingness to work night shifts (e.g., 8:00 PM - 5:00 AM or 10:00 PM - 7:00 AM).
- Reliable internet connection and a quiet workspace (if remote).
- Enthusiasm for learning new technologies and resolving customer problems.