Job Description
Join UrbanTech Solutions as a Night Shift Intern and launch your career in dynamic customer support! This paid internship offers flexible hours perfect for students seeking real-world experience while balancing academic commitments. Work alongside industry experts in our vibrant Minneapolis hub, gaining hands-on experience in tech-driven support operations. We welcome motivated students from all backgrounds to apply and grow with us in a fast-paced, collaborative environment. Why Apply? Competitive pay, mentorship opportunities, and potential for full-time conversion post-graduation. Perks: Free parking, student loan assistance stipend, and quarterly innovation hackathons.
Responsibilities
- Provide 24/7 technical support via chat, email, and phone for enterprise clients during night shift hours
- Document and troubleshoot complex software/hardware issues using ticketing systems
- Collaborate with global teams to resolve escalated customer concerns
- Contribute to knowledge base articles and process improvement initiatives
- Maintain SLA compliance and customer satisfaction metrics
- Participate in cross-functional training sessions on emerging technologies
- Support weekend on-call rotations as needed
Qualifications
- Currently enrolled in an accredited college/university program (any major)
- Availability to work 3-4 night shifts per week (11 PM - 7 AM)
- Basic proficiency in Windows/macOS and troubleshooting methodologies
- Excellent written and verbal communication skills
- Ability to multitask and prioritize tasks in high-pressure situations
- Previous customer service or tech support experience preferred
- Must be authorized to work in the US without sponsorship