Job Description
Ready to make an impact while the rest of the world sleeps?
Apex Digital Solutions is looking for ambitious students to join our high-performing Summer Internship program. We offer a unique opportunity to gain hands-on experience in a fast-paced operational environment, all while enjoying the flexibility and quiet atmosphere of a night shift. If you are a self-starter with a passion for customer service and technology, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 - $22.00/hour.
- Flexible Schedule: Perfect for students balancing coursework.
- Mentorship: Work directly with senior leaders in a supportive environment.
Don't miss this chance to kickstart your career in the heart of New York City.
Responsibilities
- Monitor and respond to incoming customer inquiries via email and live chat during evening hours.
- Log and troubleshoot technical support tickets within our CRM system with high accuracy.
- Assist in the analysis of nightly operational data to identify trends and improve service delivery.
- Collaborate with day-shift teams to ensure seamless continuity of operations.
- Perform data entry and maintain accurate digital records of client interactions.
Qualifications
- Currently enrolled in a Bachelor’s degree program (Junior or Senior year preferred).
- Must be available to work a minimum of 20 hours per week during the summer months.
- Strong command of the English language with excellent written and verbal communication skills.
- Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Ability to work independently with minimal supervision in a 24/7 operational environment.