Job Description
Nexus Digital Solutions is a forward-thinking technology firm dedicated to providing top-tier support services. We are currently seeking a motivated Technical Support Intern to join our night operations team in Denver, CO. This is an excellent opportunity for students and recent graduates looking for a Summer or Fall start with hands-on experience in a high-paced environment.
Why Choose Nexus Digital?
We pride ourselves on our culture of innovation and employee growth. As an intern on the night shift, you will gain exposure to enterprise-level infrastructure and have the chance to work with a diverse team of engineers and developers.
Key Responsibilities
- Monitor incoming support tickets and prioritize urgent issues for the night shift team.
- Diagnose and troubleshoot hardware, software, and network connectivity problems for internal stakeholders.
- Escalate complex technical issues to senior staff while documenting all interactions in the ticketing system.
- Assist in the maintenance of the internal knowledge base and troubleshooting guides.
- Conduct quality assurance checks on software updates and system patches.
- Collaborate with cross-functional teams to ensure seamless service delivery during off-peak hours.
Qualifications
- Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field (Summer/Fall start eligible).
- Basic understanding of operating systems (Windows, Linux) and networking protocols.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent verbal and written communication skills, with a customer-centric approach.
- Must be willing and able to work rotating night shifts (e.g., 11:00 PM - 7:00 AM EST).
- Proficiency with ticketing systems (e.g., Zendesk, Jira) is a plus.
Benefits
- Competitive hourly internship wage.
- Flexible scheduling for students.
- Paid training and mentorship programs.
- Opportunity for full-time conversion upon graduation.
Responsibilities
- Monitor incoming support tickets and prioritize urgent issues for the night shift team.
- Diagnose and troubleshoot hardware, software, and network connectivity problems for internal stakeholders.
- Escalate complex technical issues to senior staff while documenting all interactions in the ticketing system.
- Assist in the maintenance of the internal knowledge base and troubleshooting guides.
- Conduct quality assurance checks on software updates and system patches.
- Collaborate with cross-functional teams to ensure seamless service delivery during off-peak hours.
Qualifications
- Currently enrolled in a Bachelor’s degree program in Computer Science, Information Technology, or a related field (Summer/Fall start eligible).
- Basic understanding of operating systems (Windows, Linux) and networking protocols.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Excellent verbal and written communication skills, with a customer-centric approach.
- Must be willing and able to work rotating night shifts (e.g., 11:00 PM - 7:00 AM EST).
- Proficiency with ticketing systems (e.g., Zendesk, Jira) is a plus.