Job Description
Join City Innovations Group for a paid weekend internship in our dynamic Los Angeles office! Perfect for students seeking flexible summer/fall start opportunities, this role offers hands-on experience in customer service operations while accommodating weekend schedules. Gain exposure to industry best practices, mentorship from senior professionals, and contribute to impactful projects that shape our client experiences.
Responsibilities
- Provide exceptional weekend customer support via phone, email, and live chat
- Resolve client inquiries and escalate complex issues to senior team members
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with cross-functional teams to improve service workflows
- Analyze customer feedback trends and contribute to process optimization
- Support weekend event coordination and special project initiatives
Qualifications
- Currently enrolled in a bachelor's program (any major)
- Availability for weekend shifts (Saturday/Sunday, 8am-5pm)
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Customer service experience preferred (retail, hospitality, or tech)
- Ability to thrive in fast-paced, team-oriented environments