Job Description
Are you a driven college student looking to gain professional experience while enjoying a unique work-life balance?
Apex Digital Solutions is seeking a highly motivated Paid Night Shift Intern to join our growing team in New York City. This is a fantastic opportunity for students seeking college credit to work in a professional, fast-paced environment without the stress of a traditional day shift. You will play a crucial role in maintaining our operational excellence during the evening hours.
As an intern, you will work directly with our management team, gaining hands-on experience in customer support operations and data management. We offer a competitive hourly rate, a flexible schedule that fits around your classes, and a chance to build a resume that stands out in the competitive NYC job market.
Responsibilities
- Monitor and Manage Customer Inquiries: Assist clients via chat, email, and phone during evening peak hours, ensuring timely and professional responses.
- Data Entry and Maintenance: Accurately update and maintain internal databases, customer records, and project files to ensure data integrity.
- Process Improvement: Identify areas for efficiency within the night shift workflow and propose solutions to the senior management team.
- Support Night Operations: Collaborate with the operations team to ensure all evening protocols and procedures are followed strictly.
- Report Generation: Compile daily reports on customer feedback and operational metrics for review the following morning.
- Assist with Special Projects: Support various departmental initiatives as needed, focusing on after-hours administrative tasks.
Qualifications
- Current Enrollment: Must be currently enrolled in a Bachelor’s or Associate’s degree program and eligible to receive college credit for the internship.
- Availability: Must be available to work night shifts, specifically between 11:00 PM and 7:00 AM, Monday through Friday.
- Communication Skills: Excellent written and verbal communication skills with a professional and courteous demeanor.
- Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
- Attention to Detail: Ability to perform detailed tasks accurately with minimal supervision.
- Reliability: A strong work ethic and the ability to work independently in a quiet environment.